Terms of service

  1. INFORMATION ABOUT US

REESONBEAUTY.COM is a site operated by REESON BEAUTY LTD. We are registered in England and Wales under company number 13607737 and our registered office is at Beaumont House, 172 Southgate Street, Gloucester, Gloucestershire, United Kingdom, GL1 2EZ

  1. SERVICE AVAILABILITY

Our site is intended primarily for use by people resident in the UK. We do however also accept orders from individuals resident in other, non-UK, European Union member states. Please note that our delivery and returns policies differ according to whether you are resident in the UK mainland, non-mainland UK or another European Union member state.

  1. YOUR STATUS

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts
  • you are at least 18 years old
  • you are resident in either the UK or another European Union member state; and
  • you are accessing our site from the UK or another European Union member state
  1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

4.1 After placing an order, you will receive an e-mail from us confirming that your order has been accepted (Order Confirmation). The contract between us (Contract) will only be formed when we send you this Order Confirmation.

4.2 The Contract will relate only to those Products whose order we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.

  1. CONSUMER RIGHTS

5.1 This section applies only to Individuals who order from us. It does not apply to business or commercial customers or those Individuals who purchase a Product for business or commercial use.

5.2 If you are contracting as a consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Refunds and Returns Policy. 

5.3 To cancel a Contract, you must inform us in writing or by email or by telephone. In addition, the Products must be in the same condition in which you received them which means, for the avoidance of doubt and without limitation, that they must be in perfect resalable condition and undamaged in any way, and the packaging must still be unopened 

5.4 Details of this statutory right, and an explanation of how to exercise it, are provided in the Order Confirmation. This provision does not affect your statutory rights.

  1. PRODUCTS

6.1 All descriptions of the Products on our site are correct at the time of publication on our site. We have a policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales.

6.2 Price and availability is also subject to change without notice. We may correct any errors or withdraw any product from sales at any time without incurring liability. 

  1. DELIVERY

7.1 We deliver to any address in the UK. The cost of delivery will be shown at the checkout.

7.1.2 Whilst we try and ensure that all shipping prices which appear on this Website are accurate, errors may occur or charges might be higher in remote areas of the delivery network. If we discover an error in the price which you have paid we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

7.2 Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

7.3 All orders received through us are processed and, if the goods are available, dispatched within 1-2 working days of receiving the order. Therefore, depending on whether your goods are in stock at the time of the order, your goods will usually be with you in three to five working days. If you place your order and it is processed before 12pm Monday to Friday, the goods will be dispatched the same day. Any orders received after 12pm will be dispatched the following day. Please note that although we send goods on a next day service we are relying on couriers to perform delivery and occasionally delays happen, in this instance we cannot refund carriage charges levied. If the goods you have ordered are out of stock we will notify you by email and at this point if you do not wish to wait for your order you can cancel your order and receive a full refund.

  1. PRICE AND PAYMENT

8.1 You will be charged the current price for goods from our website at the date you place the order. All prices are displayed on our Website and are inclusive of VAT. We reserve the right to change prices at any time without notice to you, save that any changes will not affect orders in respect of which you have received an Order Confirmation.

8.2 Payment can be made by any major credit, debit card or Paypal account. Payment will be debited and cleared from your account before the dispatch of your goods.

8.3 Delivery costs will be applied at the checkout.

8.4 In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.

  1. DISCOUNT CODES

9.1 Discount codes may redeemed online at checkoutThe discount code is applicable to full price products and is not redeemable against Sale or Promotion items.

9.1.2 Discount codes are generally not applicable to subscription. If a discount code is applied to a subscription, this will be however only valid for a single order, and the next occurrences will be charged at the full price of the subscription.